FAQ - Frequently Asked Questions.

Your Questions, Answered.

We've gathered our most frequently asked questions here to give you answers instantly. If you can't find what you're looking for, please don't hesitate to contact us.

Shipping & Delivery

Where do you ship to?

We currently ship exclusively to our customers within the United Kingdom.

How much does shipping cost?

Great news! We offer complimentary standard shipping on all orders, with no minimum spend.

How long will my order take to arrive?

Your order's journey begins after a 2-3 business day processing period. From there, our estimated delivery time is between 10-20 business days. You can follow its progress on our Track Your Order page.

Orders & Returns

What is your return policy?

Your peace of mind is as important as your pet's comfort. We stand by our quality with a 30-Day Comfort Guarantee. If you have any issues with your product, please reach out to us, and we will make it right. You can read our full policy on our Return & Refund Policy page.

What if my item arrives damaged?

We're so sorry if this happens. Please contact us at hello@mellowfur.com within 48 hours of delivery with a photo of the issue, and we will resolve it for you immediately.

Our Products

How do I care for my MellowFur products?

Each product comes with specific care instructions on its label. Generally, we recommend gentle machine washing for our fabrics and spot cleaning for other items to ensure they last a lifetime.

How do I choose the right size for my dog?

You will find a detailed size guide on each product page, often with breed examples to help you make the perfect choice. If you're still unsure, please don't hesitate to reach out!